Our Story

Built on Trust,
Driven by Results

Since 2016, we've been helping businesses across the USA, UK, Australia and Canada grow by connecting them with world-class Virtual Assistants.

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Team photo

4.9/5
Average Client Rating
Who We Are

From a Small Team to
a Global VA Agency

was founded in 2016 with one simple belief: that small and mid-sized businesses deserve access to the same quality of professional talent that large corporations take for granted — without the crippling overhead.

What started as a three-person operation connecting US startups with skilled remote accountants quickly grew into a full-service Virtual Assistant agency serving thousands of clients across the English-speaking world. Today, we have over 1,200 active VAs across 12 countries, and a team of dedicated account managers whose sole job is making sure every placement succeeds.

We don't believe in matching you with whoever is available. We believe in matching you with whoever is right — and standing behind that match with a free replacement guarantee, ongoing support, and a team that actually picks up the phone.

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What Drives Us

Mission, Vision &
Core Values

Every decision we make — from how we vet VAs to how we support clients — is grounded in these principles.

Our Mission

To give every business — from solo founders to scaling teams — access to world-class remote talent that delivers real, measurable results from day one.

Our Vision

A world where geography is no barrier to building a great team — where every entrepreneur can compete with the biggest players by leveraging the best global talent.

Quality First

We only accept the top 5% of VA applicants. Every candidate is skills-tested, background-checked, and interviewed before they're ever presented to a client.

Radical Transparency

No hidden fees, no lock-in contracts, no vague pricing. You always know exactly what you're paying for and what you're getting in return.

People-Centred

We care equally about our clients and our VAs. Happy VAs deliver better work. We invest in their growth, wellbeing, and career development continuously.

Outcome-Obsessed

We measure our success by yours. Client satisfaction, retention, and business growth are the only KPIs that matter to our team at every level.

Our Journey

10 Years of
Growth & Impact

From a single office and three team members to a global operation trusted by thousands — here are the milestones that define who we are today.

2021
Top 10 VA Agency — Clutch.co
Ranked among the top virtual assistant agencies globally.
2022
G2 High Performer — Outsourcing
Earned High Performer badge based on verified client reviews.
2024
ISO 27001 Compliant
Certified for information security management best practices.
2026
98% Client Retention Rate
Recognized for long-term client satisfaction, reliable VA support, and consistent service quality across global markets.
2016
Founded in New York

launched as a boutique accounting VA agency with 3 team members and 12 clients in the first year. Our promise: quality over quantity, always.

2017
Expanded to the UK Market

Opened UK operations and onboarded our first British clients — primarily professional services firms needing bookkeeping and administrative support.

2019
100th Client Milestone

Crossed the 100-client mark and expanded our service offering beyond accounting to include customer support, real estate and executive VA services.

2020
Remote Work Becomes Universal

As the world shifted remote, demand for our services tripled. We scaled from 120 to 400+ active VAs within 18 months without compromising quality standards.

2022
Australia & Canada Launch

Extended operations to serve AEST and Canadian Eastern time zones, with dedicated account managers for both markets and region-specific VA pools.

2024
Global Growth & Enterprise Partnerships

We introduced specialized VA departments, strengthened quality control systems, and surpassed 1,500+ active business partnerships worldwide.

2026
1,200+ VAs, 2,500+ Clients

Today is one of the most trusted dedicated VA agencies in the English-speaking world, with a 98% client retention rate and a 4.9/5 average review score.

The People Behind It

Meet Our
Leadership Team

A diverse group of operators, recruiters, and client-success professionals united by a single goal: your business growth.

Gaurav Agarwal
CEO & Co-Founder

15+ years in operations and outsourcing. Former COO at a Fortune 500 staffing firm. Drives strategy and client partnerships.

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Ankit Singhal
COO & Co-Founder

Talent acquisition specialist with a background in HR consulting. Designed our end-to-end VA vetting and onboarding process.

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Rubal Bansal
Head of Client Success

Obsessed with client outcomes. Oversees all account management teams and ensures every client gets the support they need to thrive.

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Anuj Kumar
Head of Talent

Recruits and develops our VA network across 12 countries. Expert in skills assessment, training, and performance management for remote teams.

Global Presence

Serving Clients Across
4 Continents

Our clients are based in the world's most dynamic business markets. Our VAs work in matching time zones so your business runs without gaps — no matter where you or your customers are.

🇺🇸 United States
🇬🇧 United Kingdom
🇦🇺 Australia
🇨🇦 Canada
🇳🇿 New Zealand
🇮🇪 Ireland
🇸🇬 Singapore
🇦🇪 UAE
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All Time Zones

EST, PST, GMT, AEST — your VA works your hours, not theirs. Real-time collaboration, every day.

Native English

All our VAs pass rigorous English proficiency tests. Clear, professional communication guaranteed.

Data Compliant

GDPR, CCPA and ISO-compliant practices. NDAs signed before any work begins.

Dedicated Support

A named account manager for every client — not a ticket system. Real people, real answers.

Proven Track Record

The Numbers Don't Lie

Eight years of consistent client results have built the reputation we're proud of today.

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Trusted By

Businesses of All Sizes
Trust

From solo consultants to multi-location firms — we serve clients across every industry and business size.

Reynolds Consulting
Bloom Retail UK
Pacific Legal Group
Walsh Realty
StyleCraft Store
Bright Minds Tutoring
Garcia Construction
TechPath Digital
SkyView Properties
NexGen Finance
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